ADEL’s IP Contact Centre Solutions are based on a unified approach to business communications. As an Elite Partner of Interactive Intelligence, ADEL delivers an all-in-one multi-channel software platform which replaces multi-point legacy systems and the complexity that comes with them.

From advanced contact centre automation applications - including Automatic Call Distribution (ACD), interactive Voice Response (IVR), speech recognition, Web Chat, remote agent support, supervisory monitoring, predictive dialing, call recording, reporting and more - to SIP-based enterprise IP telephony, unified communications and messaging, and customer self-service, Interactive Intelligence offers the most flexible, easy-to-manage alternative to proprietary, hardware-centric solutions.

ADEL’s IP Contact Centre Solutions Include:

• Customer Interaction Centre® (CIC)
• Interaction Optimizer
• Interaction Recorder®
• Interaction Dialer®
• Interaction Director®
• e-FAQ®
• Message Interaction Centre®

For more information, please contact us:

Toll Free: 1-877-225-8923 | Email: info@adelsolutions.com