Overview of Professional Services
ADEL solutions utilizes its more than 20 years of experience to deliver personalized consulting and professional services to meet your needs. We'll thoroughly analyze your needs and provide you with efficient and effective solutions that will optimize your voice traffic and contact centre performance. Although our clients benefit most from individualized service packages, the following are the most common examples of ADEL services:
Contact Centre Assessment
One of our core consulting competencies is conducting assessments of your entire call centre operation. Many of our clients come to us looking for operational improvements where ever they can be found. A complete call center assessment is an excellent way to identify the strengths, weaknesses, opportunities, and threats to your operation.
Throughout the analysis, our seasoned consultant will identify strategies that may improve customer relationship management, cost savings, increased customer services, revenue lift, or other more specific benefits such as reduced turnover, higher retention, or growth in customer base. The result is a holistic view of your Contact Center, and a set of recommendations that are actionable, which can lead to real, measurable improvements in your Customer Service Strategy.
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Implementation
ADEL tailors its implementation strategy based on the exact context and requirements of each client. The following Implementation methodology aims to achieve the client’s objectives while minimizing investment costs without compromising quality or security. It may be adapted to reflect the project and specific needs of each client or project.
The phased approach ensures transparency, communication, and a rigorous follow-up of the project status, while being managed by one of our project managers. The project implementation is broken down into 4 phases, each phase having its own set of deliverables.
Time Frame is based on complexity of project.
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Project Management
ADEL works with you on initiatives of any size to reduce the project backlog. We provide the experience, knowledge and resources to complete projects on time and on budget. Let us develop your plan for your implementations by managing the scope, timing and quality control with our best-in-class resources. The following is the list of key deliverables normally covered in our projects:
• Creating the project roadmap
• Determining the risk/success factors,
• Establishing the major milestones
• Delivering a communication plans to meet your requirements
• Implementing Backup & Disaster Recovery Planning
• Support Planning
• Developing the Training Plan
• Pilot Testing & Monitoring
• Cut-over/Rollout Planning
Reliability and IT environment integrity remain a top priority through the testing, training and cutover phases. We manage the process and help our clients measure costs and benefits to achieve every organizational objective.
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Telecom Auditing & Expense Management
ADEL delivers customized Telecom Auditing and Expense Management solutions for companies of all sizes. Our services ensure your company's Telecom expenses are in line with industry standards, competitive rates, and most importantly; your business requirements.
Using our proprietary Audit Tracking System (ATS), the ADEL team of experts can provide your company with critical reports of your telecom expenses, cost reduction opportunities, and potential savings. Our services can also include on-site Physical Audits by ADEL technicians to visually capture important equipment and telco services information which often goes unnoticed by other firms looking only at invoices and records.
The ADEL Telecom Audit and Expense Management will usually be concentrated on the following:
• Phone Line Reduction (PLR): All Line Types Included.
• Line Traffic/Utilization Analysis
• Long Distance Rates, Toll Free Services
• Contract Abnormalities
• Physical Inventory vs. Actual Billing Comparison
• National Competitive Analysis
• Audio Conferencing
• Internet IP and VoIP Bills
The Top 7 Reasons to conduct a Telecom Audit with ADEL:
1. Reduce your phone expenses fast (average 35% savings of current billing)
2. 80% of today's telecom bills contain errors or abnormalities
3. Obtain accurate data concerning the equipment & services you own and pay for
4. Uncover other telecom savings or opportunities which will come as a result of the audit
5. Obtain credits which are owed to your company.
6. Improve your contract renewal management and renegotiate more favorable rates and terms.
7. Obtain a free copy of the audit report and in some instances, the site by site reports.
Case Studies of Telecom Audits Performed by ADEL:
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Workforce Management
Putting the right people in the right place is critical to meeting your Service Level objectives. The team at ACCS can help you maximize your resources by developing a tactical plan that will help you achieve the desired results your center requires.
- Evaluate or establish workflow forecast to determine required resources or operational capacity.
- Evaluate or create staffing models to determine required resources and associated labor cost for handling workloads.
- Provide scheduling recommendations to ensure service targets are achieved.
For more information, please contact us:
Toll Free: 1-877-225-8923 | Email: info@adelsolutions.com