ADEL’s IP Contact Centre Solutions are based on a unified approach to business communications. As an Elite Partner of Interactive Intelligence, ADEL delivers an all-in-one multi-channel software platform which replaces multi-point legacy systems and the complexity that comes with them.

From advanced contact centre automation applications - including Automatic Call Distribution (ACD), interactive Voice Response (IVR), speech recognition, Web Chat, remote agent support, supervisory monitoring, predictive dialing, call recording, reporting and more - to SIP-based enterprise IP telephony, unified communications and messaging, and customer self-service, Interactive Intelligence offers the most flexible, easy-to-manage alternative to proprietary, hardware-centric solutions.

ADEL’s IP Contact Centre Solutions Include:

• Customer Interaction Centre® (CIC)
• Interaction Optimizer
• Interaction Recorder®
• Interaction Dialer®
• Interaction Director®
• e-FAQ®
• Message Interaction Centre®

Hosted Solutions

ADEL’s hosted solutions improve business processes and enhance corporate productivity for inbound and outbound voice communications with customers, partners and employees.

Hosted contact centers are appealing to a growing number of companies. Hosting allows contact centers to access technology over the internet versus licensing software, purchasing hardware, building infrastructure, and dedicating IT resources to implementing, maintaining, and upgrading the technologies. That can mean plenty of cost savings and flexibility.

While the hosted model works well for many organizations, if your organization has any of the following situations, you are most likely to reap its full benefits:

• You require advanced functionality but have a limited budget.
• You have outgrown existing applications and systems .
• You have an immediate need or very limited timeframe for implementation.
• You have limited or no IT resources to install and maintain a software/hardware based system .
• You have a geographically dispersed user base or agents and do not want to have or want to create an unnecessary support infrastructure.
• You have a short-term or seasonal need for a system or application.
• You want to try out an application to be sure that it works and adds the expected value before making the large investment.
• You want to maximize your possibilities to maintain operations through various business continuity and disaster recovery scenarios.
  

ADEL’s Hosted Solutions Include:

• Virtual Contact Centre (VCC)
• Allocator
• Virtual Fax Manager (VFM)
• Info-Line
• Automated Virtual Attendant (AVA)
• Enhanced Messaging Application (EMA)
• Keep Operator On-Line (KOOL)

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Disaster Recovery & Business Continuity Solutions

From emergency voice broadcasts for clients and employees, to voice traffic re-routing and fail-over using network-level “on-demand” call management and processing features, ADEL delivers the best-in-class carrier-grade disaster recovery and business continuity solutions for voice communications. ADEL’s Disaster Recovery Solutions will allow your organization to ensure voice communications no matter the scenario your company is faced with:

• Telco Equipment Failure
• Customer Equipment (PBX, ACD, etc.) Failure
• Power Failure
• Limited or no access to facilities
• Pandemics
• Weather / Geographical disaster scenarios

Within seconds, our hosted platform is always on and ready to take your calls. Your voice traffic can be redirected to backup facilities, lines, and resources which are equipped to handle your calls*.

ADEL’s Disaster Recovery Solutions Include:

• Protector - Virtual Contact Centre
• Protector - Call Allocator
• Emergency Info-Line
• Emergency Enhanced Messaging Application

*customer provided  

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Voice Biometrics

Coming Soon! For more information, please contact us directly.

Toll Free: 1-877-225-8923 | Email: info@adelsolutions.com